Lost access to your email
If you can't open the inbox your account uses, message us. Once we've checked it's really you, we'll move your account to a new email address.
Open Live support on shaftkings.gg. It works while you're signed out.
Tell us your username, the email on your account, and the new address you want to use.
Send anything that shows the account is yours, like the transaction link of a recent deposit or the wallet address you withdraw to.
When we've changed it, open the verification link we send to the new address.
Then sign in as usual. Forgotten your password too? Once the new address is verified, use Forgot password?. See Sign in, and reset your password.
On a phone, Live support is under Browse at the bottom.
Good to know
- Still signed in on a device? Message us from there. It helps us find your account.
- Signed up with Google and lost that Google account? Message us the same way.
Still stuck?
Message us in the chat with your username and the email on your account.