Account

Security, sign-in and staying safe · 13 articles

Turn on two-factor authenticationAsk for a code from your phone whenever you sign in or send a tip. Lost your authenticator app?We can reset two-factor authentication once we've checked it's you. Change your passwordChange it in Settings, Security. You'll be signed out on every device. Sign out of every deviceChanging your password signs you out everywhere at once. Here's how. Change your email addressYou can't change it yourself. Message us and we'll change it for you. Lost access to your emailWe can move your account to a new email once we've checked it's you. Change your usernameChange it whenever you like in Settings, Profile. Link your DiscordOptional. Some promo links ask you to connect it first. Spot a scamWhat we will never ask for, and the red flags to watch for. Is this email really from ShaftKings?Our sender address, the emails we send, and the red flags to look for. Official ShaftKings linksOur website, social accounts and contact addresses. There are no mirror sites. The site won't load or looks brokenQuick fixes to try in order, and what to send us if they don't work. Clear your browser's cacheHow to clear it on a computer, an iPhone or iPad, or an Android phone.

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